Palo Alto Networks Partner Enabled Premium Support NBD, 3 year, PA-3410 3 year(s)

The Palo Alto Networks Premium Support offering provides access to technical experts to support our Palo Alto Networks security deployment. Premium Support offers the right level of support for those organizations that wish to work directly with Palo Alto Networks to address their support needs 24x7x 365, and want to keep up-to-date with the latest upgrades and updates.

In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center (ASC). ASC- designated partners provide Level 1 and 2 support with the added value of local language, multivendor, or customized support that complements Palo Alto Networks offerings.

When you choose support from an ASC, Palo Alto Networks will provide the partner with Partner Enabled Premium Support to enable them to better support you. This gives the ASC advanced support, 24/7, year round coverage, and next-business-day shipment or 4-hour advanced replacement services.