SonicWall Dynamic Support 24x7, 1Yr, NSA 5600

24x7 Support Get the advanced support features enterprise organizations need to keep their networks running reliably and securely. With 24x7 support, customers have around-the-clock access to seasoned support engineers at a Dell SonicWALL Enterprise TAC plus the latest firmware features and Advance Exchange hardware replacement, all of which combine to protect and maximize their Dell SonicWALL investment. 24x7 Support services include: - Direct Access - 24x7x365 access to a team of seasoned support engineers located at a Dell SonicWALL Enterprise TAC - Around-the-clock Support - 24x7x365 telephone, email and Web-based technical support - Software/Firmware Updates - for all software and firmware updates and upgrades - Hardware Replacement - Advance Exchange for replacement of defective hardware - Support Tools - for access to Dell SonicWALL's electronic support tools